Terms of Service

These Terms of Service ("Terms") govern access to and use of the REVX platform, website, and related services (collectively, the "Service"), operated by JAJG Holdings, Inc. ("JAJG," "REVX," "we," "us," or "our"). The Service is an AI-powered revenue operations platform that connects to a client’s customer relationship management ("CRM") system and related tools to analyze sales activity, review calls, and surface insights.

These Terms apply to two categories of users: (a) the business entity that subscribes to the Service ("Client"), and (b) the individual representatives, employees, agents, and other end users who access the Service under a Client’s account ("Authorized Users"). "You" refers to whichever of these applies. These Terms also govern use of any free audit, trial, or beta features we make available (see Section 5), whether or not a paid subscription is ever purchased.

By accessing or using the Service, or by clicking to accept, you agree to be bound by these Terms. If you are accepting on behalf of a Client, you represent that you have authority to bind that entity.

The Service integrates with third-party platforms authorized by the Client (including but not limited to CRM systems such as HubSpot and GoHighLevel, call-transcription providers, calendar systems, messaging tools, and file storage) to ingest, analyze, and report on sales and revenue data. The Service uses artificial intelligence and machine learning models to process this data and generate summaries, scores, coaching feedback, and recommendations. The Service is a supplemental analytical layer and does not replace the Client’s own systems of record.

You must be at least 18 years old and capable of forming a binding contract to use the Service. The Client is responsible for maintaining the confidentiality of account credentials and for all activity occurring under its account, including the activity of its Authorized Users. You agree to provide accurate information and to keep it current.

The Client is responsible for:

1. Obtaining and maintaining valid API access and authorizations to connect its third-party systems to the Service;
2. Ensuring it has the legal right and all necessary consents to share with us the data it connects, including data concerning its employees, prospects, and customers;
3. Obtaining any legally required consent from call participants before call recordings or transcripts are processed by the Service (see Section 7 and the Privacy Policy);
4. Providing any notice to, and obtaining any consent from, its employees, contractors, and representatives that applicable law requires in connection with the monitoring, recording, or AI-assisted analysis of their calls, communications, and sales activity — including any written notice of electronic monitoring required by state law;
5. Ensuring its Authorized Users comply with these Terms; and
6. Complying with all laws applicable to its use of the Service.

We may offer parts of the Service free of charge, before or without a paid subscription — for example, a free revenue audit that analyzes data from a CRM system you connect ("Free Features") — or features identified as beta, pilot, or early access ("Beta Features"). By connecting a system to, or submitting data through, a Free Feature, you agree to these Terms even if you never purchase a subscription.

Free Features and Beta Features are provided as-is, may be changed, suspended, or discontinued at any time without notice, and may be subject to additional limits. Data connected through a Free Feature is Client Data, is handled as described in the Privacy Policy, and will be deleted on request.

You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to the Service or its systems; (c) reverse engineer, decompile, or attempt to extract the underlying models, methodology, or source code; (d) resell, sublicense, or provide the Service to third parties except as expressly permitted; (e) upload malicious code; or (f) use the Service to violate the privacy or rights of any third party.

The Service processes call recordings and transcripts provided through the Client’s connected systems and applies AI models to analyze them. The Client acknowledges and agrees that it is solely responsible for ensuring that all parties to any recorded call have provided any consent required by applicable federal, state, or local law prior to that recording being made available to the Service. Laws governing the recording of calls vary by jurisdiction, and some jurisdictions require the consent of all parties to a call. JAJG does not itself record calls; it processes recordings and transcripts that the Client’s systems supply. The Client agrees to indemnify JAJG for claims arising from the Client’s failure to obtain required consents.

(a) How AI is used. The Service uses large language models and other machine-learning systems — including models operated by third-party AI providers acting as our subprocessors — to generate the summaries, scores, coaching feedback, and recommendations described in Section 2.

(b) No training on Client Data. We do not use Client Data to train or fine-tune general-purpose artificial intelligence models. We use third-party AI providers only under terms that prohibit them from using Client Data to train their models, and we do not permit those providers to retain Client Data beyond what is required to process each request.

(c) Outputs. As between the parties, the Client may use the outputs the Service generates from its Client Data for its internal business purposes. Outputs are AI-generated and subject to the disclaimers in Section 15.

(d) Human access. Access to Client Data by our personnel is limited to what is reasonably needed to provide, secure, support, and troubleshoot the Service.

We may create aggregated and de-identified data from use of the Service — for example, cross-client performance benchmarks, scoring-calibration data, and product-usage statistics — provided that such data does not identify the Client, any Authorized User, or any individual, and cannot reasonably be used to do so. We may use and disclose such data for any lawful business purpose, including operating and improving the Service and publishing industry benchmarks. We will not attempt to re-identify de-identified data and will not disclose aggregated data in a manner that identifies the Client.

Each party may receive non-public information from the other that is marked confidential or that reasonably should be understood to be confidential ("Confidential Information"). Client Data is the Client’s Confidential Information; the non-public elements of the Service, including its models, methodology, and pricing, are ours.

The receiving party will: (a) use the disclosing party’s Confidential Information only to perform under these Terms; (b) protect it with at least the degree of care it uses for its own similar information, and no less than reasonable care; and (c) not disclose it except to employees, agents, and subprocessors who need it to perform under these Terms and are bound by obligations at least as protective as this Section.

Confidential Information does not include information that: is or becomes publicly available through no fault of the receiving party; was known to the receiving party without restriction before disclosure; is independently developed without use of the disclosing party’s Confidential Information; or is rightfully received from a third party without a duty of confidentiality. A receiving party may disclose Confidential Information where required by law, provided it gives the disclosing party prompt notice where legally permitted.

(a) Safeguards. We maintain administrative, technical, and organizational safeguards designed to protect Client Data, including encryption of Client Data in transit and encryption at rest for stored credentials (such as OAuth tokens) and call transcripts.

(b) Least-privilege access. Where a connected platform supports scoped access, the Service requests read-only scopes and does not write to, modify, or delete records in the Client’s connected systems.

(c) Incident notice. If we confirm a security incident that compromises Client Data, we will notify the Client without undue delay and provide information reasonably available to us about the nature and scope of the incident.

(d) Subprocessors & data processing addendum. A current list of our subprocessors is available on request. Where applicable data-protection law requires, we will enter into a data processing addendum reflecting our role as a service provider or processor with respect to personal information in Client Data; the addendum is available on request at the contact in Section 21.

(e) Restricted data. The Service is not designed for, and the Client agrees not to submit, protected health information, payment-card data, or other special categories of regulated data.

The Service, including all software, models, methodology, scoring frameworks, documentation, and content (excluding Client Data), is owned by JAJG or its licensors and is protected by intellectual property laws. We grant the Client a limited, non-exclusive, non-transferable, revocable license to use the Service during the subscription term. No rights are granted except as expressly stated.

"Client Data" means data the Client connects to or inputs into the Service. As between the parties, the Client retains all ownership of Client Data. The Client grants JAJG a limited license to host, copy, process, and display Client Data solely to provide, secure, support, and improve the Service for the Client, and to create aggregated and de-identified data as described in Section 9. This license does not include the right to use Client Data to train general-purpose AI models (Section 8).

If you provide feedback or suggestions about the Service, we may use them without restriction or obligation to you.

Fees for the Service are set forth in the subscription plan or order form the Client selects at sign-up. Fees are billed in advance on a recurring basis according to the Client’s selected billing cycle. Except as required by law or expressly stated in an order form, fees are non-refundable.

Subscriptions renew automatically at the end of each billing cycle at the then-current rate unless cancelled before the renewal date. The Client may cancel at any time through its account or by written notice; cancellation takes effect at the end of the then-current billing cycle, and the Client remains responsible for amounts due for that cycle. For annual plans, cancellation notice must be given at least thirty (30) days before the renewal date; monthly plans require no advance notice beyond cancelling before the renewal date. We will notify the Client in advance of any fee increase, which takes effect at the next renewal.

We may suspend or terminate access to the Service for non-payment after providing reasonable notice. Fees are exclusive of applicable taxes, which are the Client’s responsibility.

These Terms remain in effect while you use the Service. Either party may terminate as provided in the applicable order or subscription agreement, and either party may terminate for material breach that remains uncured thirty (30) days after written notice. Upon termination, the Client’s right to access the Service ceases.

Data export. Upon written request made within thirty (30) days after termination, we will make the Client’s then-stored Client Data available for export in a commonly used format.

Deletion. We will delete Client Data within sixty (60) days after termination, and from routine backups within ninety (90) days, except where retention is required by law. Deletion removes our stored copies only; it never modifies or deletes anything in the Client’s own CRM, call-recording, or other connected systems.

Survival. Sections that by their nature should survive termination — including intellectual property, confidentiality, aggregated and de-identified data, disclaimers, limitation of liability, indemnification, and dispute resolution — survive.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AI-generated outputs, scores, and recommendations are analytical aids and may contain errors or inaccuracies. Nothing in the Service constitutes legal, financial, accounting, or employment advice, and the Service is not a system of record. You are responsible for exercising independent judgment before acting on any output — including any employment or personnel decision informed by the Service’s scores or recommendations. We do not warrant that the Service will be uninterrupted, error-free, or secure.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JAJG WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR REVENUES, ARISING OUT OF OR RELATED TO THE SERVICE. OUR TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE AMOUNTS PAID BY THE CLIENT TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits liability that cannot be limited under applicable law.

The Client agrees to indemnify, defend, and hold harmless JAJG and its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from (a) the Client’s or its Authorized Users’ breach of these Terms, (b) Client Data, or (c) the Client’s failure to obtain required consents for call recording or data processing.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Wilmington, Delaware, and judgment on the award may be entered in any court of competent jurisdiction. Each party waives any right to participate in a class or representative action.

Notwithstanding the foregoing, either party may seek temporary injunctive relief in a court of competent jurisdiction to protect its intellectual property or Confidential Information, and either party may bring an individual claim in small-claims court.

We may update these Terms from time to time. We will notify the Client of material changes at least thirty (30) days before they take effect, by email or in-product notice, and continued use of the Service after the effective date constitutes acceptance. Changes do not apply retroactively.

(a) Entire agreement; order of precedence. These Terms, together with any order form, the Privacy Policy, and any data processing addendum, constitute the entire agreement between the parties regarding the Service and supersede prior agreements on that subject. If an order form conflicts with these Terms, the order form controls.

(b) Assignment. The Client may not assign these Terms without our prior written consent, except to a successor in connection with a merger or sale of substantially all of its assets, with notice to us. We may assign these Terms to an affiliate or successor.

(c) Severability; no waiver. If any provision is held unenforceable, it will be limited to the minimum extent necessary and the remainder will remain in effect. A failure to enforce a provision is not a waiver of it.

(d) Force majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, except for payment obligations.

(e) Notices. Notices to the Client may be sent to the email address associated with its account. Notices to JAJG must be sent to the contact in Section 21 and are effective on receipt.

(f) Independent contractors. The parties are independent contractors; these Terms create no partnership, joint venture, or agency relationship.

Questions about these Terms may be directed to: JAJG Holdings, Inc., c/o info@revxpartners.com.